LOVED BY OCEAN WOMEN
A TWO-STEP CLEANSE IN ONE
A gentle oil-to-foam cleansing system that melts away waterproof SPF, salt, sweat and makeup, then transforms into a rich, creamy foam to rinse away buildup without stripping the skin.
STEP 1. MELT AWAY
The silky oil texture spreads easily across dry skin, helping loosen SPF, makeup, salt, sebum, and daily buildup without harsh rubbing.
STEP 2. ACTIVATE THE FOAM
When water is added, the formula transforms into a fine, creamy foam that surrounds and lifts away loosened residue.
STEP 3. RINSE WITHOUT STRIPPING
The gentle cleansing system rinses clean while helping preserve essential moisture, leaving skin comfortable rather than tight or stripped.
Low-Molecular Marine Plant PDRN
Full-Spectrum Centella Complex
300-Compound Aloe Complex
A proprietary recovery system designed to help restore comfort, strengthen skin resilience, and sustain hydration after exposure to the elements.
Coco-Betaine
Coco-Glucoside
Sodium Cocoyl Isethionate
A sulfate-free blend of coconut-derived surfactants that gently lifts away SPF, salt, excess oil, and daily buildup while helping preserve the skin’s moisture balance.
Trehalose
Camellia Extract
Neem Extract
A supporting blend of hydrating and botanical ingredients that helps maintain moisture and comfort during cleansing.
Water, Glycerin, Coco-Betaine, Propanediol, Coco-Glucoside, Sodium Cocoyl Isethionate, Polyglyceryl-4 Caprate, 1,2-Hexanediol, Trehalose, Caprylyl Glycol, CitricAcid, Ethylhexylglycerin, Fragrance, Sodium Phytate, Linalool, Limonene, Citrus Limon (Lemon) Peel Oil, Dextrin, Melia Azadirachta Leaf Extract, Polyglyceryl-3 Cocoate, Polyglyceryl-6 Caprylate, Polyglyceryl-6 Ricinoleate, Melia Azadirachta Flower Extract, Citrus Aurantium Dulcis (Orange) Peel Oil, Eucalyptus Globulus Leaf Oil, Gardenia Florida Fruit Extract, Arginine, C12-14 Alketh-12, Camellia Japonica Flower Extract, Camellia Japonica Seed Extract, Butylene Glycol, Camellia Japonica Seed Oil, Aloe Barbadensis Flower Extract, Aloe Barbadensis Leaf Extract, Aloe Barbadensis Leaf Juice, Centella Asiatica Extract, Melaleuca Alternifolia (Tea Tree) Leaf Extract, Sodium DNA, Asiatic Acid, Asiaticoside, Madecassic Acid, Madecassoside
FAQs
Shipping
Where do you ship?
We are proud to offer worldwide shipping. We currently ship to the following regions:
- Oceania: New Zealand & Australia
- North America: USA & Canada
- Asia, Europe, and the UK
For the full list of countries we ship to, please see our Shipping Policy.
How long will it take to receive my order?
Delivery times depend on your location. Once your order is processed (usually within 1 business day), you can expect the following timeframes.
Please note that deliveries to rural or remote areas will take an additional 2–4 business days.
- New Zealand: 1–2 business days
- Australia: 3–10 business days
- United States, Canada & Asia: 4–10 business days
- UK & Europe: 5–10 business days
What are your shipping fees?
We offer flat-rate shipping worldwide—including all rural and remote addresses at no extra cost.
- New Zealand: NZ$5.00
- Australia: AU$9.90
- United States, Asia & Canada: US$15.00
- UK & Europe: US$25.00
Do you offer free shipping?
Yes! We love sharing our products with the world. We offer Free Shipping on all orders over the following amounts:
- New Zealand: Over NZ$100.00
- Australia: Over AU$100.00
- USA, Asia, Canada: Over US$120.00
- UK & Europe: Over $150
Products & Use
Who are Mermaid’s Secret products designed for?
Our products are designed for anyone who spends time in the ocean or pool — whether you're a surfer, diver, swimmer, or simply love being in the water — and wants a daily recovery ritual for skin and hair after salt, sun, wind, and chlorine exposure.
Can I use the products every day?
Yes. All products are formulated for daily use as part of a balanced recovery routine.
Do I need to use all three products together?
No. Each product can be used on its own or alongside the skincare and haircare you already use. Together, they simply offer a more complete recovery ritual.
Ingredients & Formulation
Where are your products made?
Every formula is developed and made in Korea, in a facility certified under CGMP and ISO 22716 (international cosmetic GMP standards).
What is the MerCell™ Repair Complex?
MerCell™ Repair Complex is our proprietary recovery complex developed for skin and hair exposed to salt, sun, wind, and chlorine. It combines Low-Molecular Marine Plant PDRN, Full-Spectrum Centella Complex, and 300-Compound Aloe Complex to support recovery, strengthen resilience, and sustain hydration after time in the water.
Is Mermaid’s Secret suitable for sensitive skin?
Yes. Mermaid's Secret is designed with sensitive, ocean-exposed skin in mind. Our formulas are built around calming ingredients — including Centella (Cica) and Aloe Vera — to help soothe and restore skin after salt, sun, and wind exposure.
All products have been independently tested and clinically evaluated for skin irritation, and clinically tested as non-irritating — even for sensitive skin.
SUSTAINABILITY & ETHICS
Are your products vegan and cruelty-free?
Yes. Every Mermaid's Secret product is PETA-certified vegan and cruelty-free. We never test on animals, and none of our formulas contain animal-derived ingredients.
Are you affiliated with any environmental initiatives
Yes. Mermaid’s Secret is a proud member of 1% for the Planet, contributing to environmental causes through our sales.
What kind of packaging do you use?
Our packaging uses 50–100% post-consumer recycled plastic, FSC-certified paper, soy-based inks, and water-separable labels to support cleaner recycling streams
Orders & Support
How do I apply a promo code to my order?
Enter your promo code in the “Discount” box at checkout. Only one promo code can be applied per order. Promo codes cannot be added after an order is placed and have no cash value.
How do I check my order status?
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking updates to appear.
Who can I contact if I need help with my order?
For any questions regarding your order, please contact us via our Contact Us Form or directly at hello@mermaidssecret.com. We will response within 1 business day.
How do I check my order status?
Once your order ships, you’ll receive a confirmation email with tracking details.
If you have an account, you can also view your order status by logging in.
I didn’t receive my order confirmation email — what should I do?
Please check your spam or promotions folder first.
If you still can’t find it, contact us at hello@mermaidssecret.com and we’ll help you right away.
