No. You’re welcome to check out as a guest.

Creating an account simply makes future orders faster and easier.

Click “Forgot password?” on the login page and follow the instructions sent to your email.

Our products are designed for those who spend time in the ocean or a pool and want daily recovery for skin and hair after environmental exposure.

Yes. All products are formulated for daily use as part of a balanced recovery routine.

No. Each product can be used on its own or alongside the skincare and haircare you already use. Together, they simply offer a more complete recovery ritual.

Our formulas are developed in Korea and manufactured in certified facilities to meet the highest standards of quality and safety.

Our packaging uses 50–100% post-consumer recycled plastic, FSC-certified paper, soy-based inks, and water-separable labels to support cleaner recycling streams

Yes. Mermaid’s Secret is a proud member of 1% for the Planet, contributing to environmental causes through our sales.

Enter your promo code in the “Discount” box at checkout. Only one promo code can be applied per order. Promo codes cannot be added after an order is placed and have no cash value.

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking updates to appear.

For any questions regarding your order, please contact us via our Contact Form. We will response within 1 business day.

Once your order ships, you’ll receive a confirmation email with tracking details.

If you have an account, you can also view your order status by logging in.

Please check your spam or promotions folder first.

If you still can’t find it, contact us at hello@mermaidssecret.com and we’ll help you right away.

We ship worldwide. Wherever you are, your ritual can reach you. From our home in New Zealand to ocean lovers across Australia, North America, Asia, Europe, and beyond.

Free shipping is available on qualifying orders.

If you have any questions, feel free to reach out to us via our contact form

Orders are processed within 1 business day (excluding weekends and public holidays).

During peak periods or holidays, processing times may be slightly longer.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

We process all orders with intention within 1–2 business days (excluding weekends and public holidays). Once dispatched, the estimated delivery timeframes are:

• New Zealand: 2–3 business days (Rural 5–7)
• Australia & USA: 3–10 business days
• Asia & Canada: 4–10 business days
• UK & Europe: 5–10 business days

You will receive a confirmation email with tracking details as soon as your order is on its way.

While we rely on our courier partners, we are here to ensure your ritual reaches you safely. If your delivery is taking longer than expected, please reach out via our Contact Form — we will take full ownership of the enquiry and follow up with the courier on your behalf until it’s resolved.

It depends on your location:

• Australia & United States: All duties and taxes are included. There are no hidden fees or additional charges upon delivery.
  
• International (UK, Europe, Canada, etc.): Orders may be subject to local VAT, customs duties, or fees imposed by the destination country. These charges are the responsibility of the customer.

While we rely on our courier partners for delivery, we are here to ensure your order reaches you safely. If your parcel is delayed or appears lost, please let us know immediately via our Contact Form.

We will take full ownership of the investigation and work closely with the courier to resolve the issue for you as quickly as possible.

If your order hasn’t been dispatched yet, we may be able to help. As our team works quickly to process all orders within one business day, please reach out to us as soon as possible via our Contact Form.

Be sure to include your Order Number and the updated address details in your message. While we will do our best to accommodate your request, we cannot make changes once the order has left our hands.