You can create an account during checkout or by clicking “Login” at the top of our site.

Having an account allows you to track orders, save details, and manage your preferences.

No. You’re welcome to check out as a guest.

Creating an account simply makes future orders faster and easier.

Click “Forgot password?” on the login page and follow the instructions sent to your email.

Our products are designed for those who spend time in the ocean or outdoors and want daily recovery for skin and hair after environmental exposure.

Yes. All products are formulated for daily use as part of a balanced recovery routine.

No. Each product can be used on its own or alongside the skincare and haircare you already use. Together, they simply offer a more complete recovery ritual.

Our formulas are developed in Korea and manufactured in certified facilities to meet the highest standards of quality and safety.

Our packaging uses 50–100% post-consumer recycled plastic, FSC-certified paper, soy-based inks, and water-separable labels to support cleaner recycling streams

Yes. Mermaid’s Secret is a proud member of 1% for the Planet, contributing to environmental causes through our sales.

Enter your promo code in the “Discount” box at checkout. Only one promo code can be applied per order. Promo codes cannot be added after an order is placed and have no cash value.

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking updates to appear.

For any questions regarding your order, please contact us via our Contact Us Form or directly at hello@mermaidssecret.com. We will response within 1 business day.

Once your order ships, you’ll receive a confirmation email with tracking details.

If you have an account, you can also view your order status by logging in.

Please check your spam or promotions folder first.

If you still can’t find it, contact us at hello@mermaidssecret.com and we’ll help you right away.

We currently ship within New Zealand and Australia.

For international enquiries outside these regions, please reach out to us at hello@mermaidssecret.com — our team will be happy to help.

All orders are processed within 1–2 business days, excluding weekends and public holidays.

During peak periods, promotions, or long holidays, processing times may be slightly longer.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

New Zealand delivery timeframes:

• Standard shipping: 2–3 business days
  
• Rural delivery: Please allow an additional 1–3 business days
  

Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.

Australia delivery timeframes:

• Standard shipping: 5–7 business days
  
• Rural delivery: Please allow an additional 1–3 business days
  

Please note delivery times are estimates and may vary.

International orders may be subject to customs duties, taxes, or fees imposed by the destination country.

These charges are the responsibility of the customer.

Once your order has been dispatched, delivery is handled by our courier partners.

If your parcel is delayed or appears lost, please contact us at hello@mermaidssecret.com and we’ll assist in resolving it as quickly as possible.

If your order hasn’t shipped yet, we may be able to help.

Please email hello@mermaidssecret.com as soon as possible with your order number.