Yes. Mermaid’s Secret is currently available for pre-order ahead of our 23 January 2026 launch. Our first production run is already in transit, and pre-order allows you to secure your products before they arrive.

Our official launch date is 23 January 2026.
Pre-orders will begin shipping 1–2 days prior to launch, once products arrive in New Zealand and complete final quality checks.

Payment is processed at checkout to secure your order. You’ll receive updates as your order moves closer to shipment.

Yes. You may request changes or cancellation any time before your order ships by contacting us at hello@mermaidssecret.com.

Currently, we ship within New Zealand. International shipping will be announced soon.

Our products are designed for those who spend time in the ocean or outdoors and want daily recovery for skin and hair after environmental exposure.

Yes. All products are formulated for daily use as part of a balanced recovery routine.

No. Each product can be used on its own or alongside the skincare and haircare you already use. Together, they simply offer a more complete recovery ritual.

Our formulas are developed in Korea and manufactured in certified facilities to meet the highest standards of quality and safety.

Our packaging uses 50–100% post-consumer recycled plastic, FSC-certified paper, soy-based inks, and water-separable labels to support cleaner recycling streams

Yes. Mermaid’s Secret is a proud member of 1% for the Planet, contributing to environmental causes through our sales.

Enter your promo code in the “Discount” box at checkout. Only one promo code can be applied per order. Promo codes cannot be added after an order is placed and have no cash value.

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking updates to appear.

For any questions regarding your order, please contact us via our Contact Us Form or directly at hello@mermaidssecret.com. We will response within 1 business day.