Refund policy

Last updated: 9 October 2026

We want you to love every part of your Mermaid’s Secret ritual.

If something isn’t right, please reach out and our team will be happy to assist you.

30-Day Satisfaction Guarantee

We want you to feel confident trying Mermaid’s Secret.

Eligible first-time orders are covered by our 30-Day Satisfaction Guarantee, starting from the date your order is delivered.

If you’ve given your product a fair try and it isn’t right for you, you may request a refund within 30 days of delivery.

To be eligible:

  • It applies to your first order only
  • Products may be opened and lightly used
  • Products that have been heavily or substantially used are not eligible
  • Requests must be made within 30 days of delivery
  • Original shipping charges are non-refundable
  • Kits, bundles and duos must be returned as a complete set. Partial returns or refunds for individual products within a set are not available under this guarantee.

To request a refund, please contact us through our Contact Form and include your order number and the product you’d like to return.

Approved guarantee claims will require the product to be returned to Mermaid’s Secret. We will cover the return shipping cost. You may be asked for photos, additional information, or a short feedback survey to help us understand your experience with the product.

This satisfaction guarantee is provided in addition to any rights you may have under applicable consumer law and does not limit those rights.

Change of Mind Returns

The conditions in this section apply to change-of-mind returns outside the 30-Day Satisfaction Guarantee.

For hygiene and safety reasons, products must be returned in their original, unopened, and unused condition.

To qualify for a change-of-mind return:

  • The return request must be made within 30 days after delivery.
  • Products must be unopened and unused.
  • Original packaging must be intact and undamaged.
  • Proof of purchase must be provided.

Customers are responsible for all return shipping costs and any applicable duties or taxes associated with change-of-mind returns.

Promotional Items & Free Gifts

If your purchase included a free promotional item or gift with purchase, all promotional items must be returned together with the main product to qualify for a refund.

Items received free of charge as part of a promotion or as a thank-you gift are not eligible for a monetary refund or exchange.

For kits and bundles, all original items must be returned together. Partial returns are not eligible for a refund.

Damaged Items

We encourage you to report any damaged items within 72 hours of delivery so we can investigate and resolve the issue promptly. This timeframe does not limit your rights under applicable consumer law.

Please include:

  • Your order number.
  • A brief description of the damage.
  • Clear photos or videos showing the damage.
  • Photos of the outer packaging.

Faulty Products

If you believe a product is faulty, please contact us as soon as possible through our Contact Form.

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

Once we have assessed the issue, we will provide an appropriate remedy in accordance with applicable consumer protection laws, which may include a replacement or refund. Where required, we will also cover any applicable return shipping costs.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days after the returned item has been received and inspected.

Depending on your financial institution, it may take additional time for the refund to appear on your statement.