Refund policy

Last updated: 10 September 2026

We want you to love every part of your Mermaid’s Secret ritual.

If something isn’t right, please reach out and our team will be happy to assist you.

Change of Mind Returns

For hygiene and safety reasons, products must be returned in their original, unopened, and unused condition.

To qualify for a change-of-mind return:

  • The return request must be made within 30 days after delivery.
  • Products must be unopened and unused.
  • Original packaging must be intact and undamaged.
  • Proof of purchase must be provided.

Customers are responsible for all return shipping costs and any applicable duties or taxes associated with change-of-mind returns.

Promotional Items & Free Gifts

If your purchase included a free promotional item or gift with purchase, all promotional items must be returned together with the main product to qualify for a refund.

Items received free of charge as part of a promotion or as a thank-you gift are not eligible for a monetary refund or exchange.

For kits and bundles, all original items must be returned together. Partial returns are not eligible for a refund.

Damaged Items

If your order arrives damaged, please notify us within 72 hours after delivery so we can investigate and resolve the issue promptly.

Please include:

  • Your order number.
  • A brief description of the damage.
  • Clear photos or videos showing the damage.
  • Photos of the outer packaging.

Faulty Products

If you believe a product is faulty, please contact us as soon as possible through our Contact Form.

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

Once we have assessed the issue, we will provide an appropriate remedy in accordance with applicable consumer protection laws, which may include a replacement or refund. Where required, we will also cover any applicable return shipping costs.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days after the returned item has been received and inspected.

Depending on your financial institution, it may take additional time for the refund to appear on your statement.