THE CLEANSING SYSTEM
A precision-balanced cleansing system powered by coconut-derived surfactants and MerCell™ Repair Complex.
It removes salt, SPF, and buildup while helping support skin balance after long days in the elements.
Marine Plant PDRN
Centella Complex
Triple Aloe Complex
A recovery-focused blend that helps reinforce skin resilience and restore comfort after outdoor exposure.
Coco-Betaine
Coco-Glucoside
Sodium Cocoyl Isethionate
A sulfate-free surfactant blend that dissolves waterproof sunscreen, salt, and daily buildup without disrupting moisture balance.
Trehalose
Camellia Extract
Neem Extract
Helps maintain moisture and support skin exposed to environmental stress.
Water, Glycerin, Coco-Betaine, Propanediol, Coco-Glucoside, Sodium Cocoyl Isethionate, Polyglyceryl-4 Caprate, 1,2-Hexanediol, Trehalose, Caprylyl Glycol, CitricAcid, Ethylhexylglycerin, Fragrance, Sodium Phytate, Linalool, Limonene, Citrus Limon (Lemon) Peel Oil, Dextrin, Melia Azadirachta Leaf Extract, Polyglyceryl-3 Cocoate, Polyglyceryl-6 Caprylate, Polyglyceryl-6 Ricinoleate, Melia Azadirachta Flower Extract, Citrus Aurantium Dulcis (Orange) Peel Oil, Eucalyptus Globulus Leaf Oil, Gardenia Florida Fruit Extract, Arginine, C12-14 Alketh-12, Camellia Japonica Flower Extract, Camellia Japonica Seed Extract, Butylene Glycol, Camellia Japonica Seed Oil, Aloe Barbadensis Flower Extract, Aloe Barbadensis Leaf Extract, Aloe Barbadensis Leaf Juice, Centella Asiatica Extract, Melaleuca Alternifolia (Tea Tree) Leaf Extract, Sodium DNA, Asiatic Acid, Asiaticoside, Madecassic Acid, Madecassoside
FAQs
Shipping
Where do you ship?
We are proud to offer worldwide shipping. We currently ship to the following regions:
- Oceania: New Zealand & Australia
- North America: USA & Canada
- Asia, Europe, and the UK
Can’t find your country at checkout? Please reach out to us via contact form. Our team will be happy to assist with a custom shipping quote for you.
How long will it take to receive my order?
Delivery times depend on your location. Once your order is processed (usually within 1 business day), you can expect the following timeframes.
Please note that deliveries to rural or remote areas will take an additional 2–4 business days.
- New Zealand: 2–3 business days
- Australia: 3–10 business days
- United States, Canada & Asia: 4–10 business days
- UK & Europe: 5–10 business days
What are your shipping fees?
We offer flat-rate shipping worldwide—including all rural and remote addresses at no extra cost.
- New Zealand: NZ$5.00
- Australia: AU$9.90
- United States, Asia & Canada: US$15.00
- UK & Europe: US$25.00
Do you offer free shipping?
Yes! We love sharing our products with the world. We offer Free Shipping on all orders over the following amounts:
- New Zealand: Over NZ$100.00
- Australia: Over AU$120.00
- USA, Asia, Canada: Over US$120.00
- UK & Europe: Over $150
Products & Use
Who are Mermaid’s Secret products designed for?
Our products are designed for those who spend time in the ocean or a pool and want daily recovery for skin and hair after environmental exposure.
Can I use the products every day?
Yes. All products are formulated for daily use as part of a balanced recovery routine.
Do I need to use all three products together?
No. Each product can be used on its own or alongside the skincare and haircare you already use. Together, they simply offer a more complete recovery ritual.
Ingredients & Formulation
Where are your products made?
Our formulas are developed in Korea and manufactured in certified facilities to meet the highest standards of quality and safety.
What is the MerCell™ Repair Complex?
MerCell™ Repair Complex is Mermaid’s Secret’s signature recovery blend designed for skin and hair exposed to salt, sun, and wind. It combines Marine Plant PDRN, Centella (Cica), and Triple Aloe Complex to help calm heat-stressed skin, support the barrier, and restore softness and hydration after ocean exposure.
Is Mermaid’s Secret suitable for sensitive skin?
Yes. Mermaid's Secret is designed with sensitive, ocean-exposed skin in mind. Our formulas are built around calming ingredients — including Centella (Cica) and Triple Aloe Complex — to soothe and restore skin after salt, sun, and wind exposure.
All products have been independently tested and clinically evaluated for skin irritation, and confirmed non-irritating — even for sensitive skin.
- Primary Dermal Irritation Test – Non-irritating
- Primary Dermal Irritation Test on Sensitive Skin – Non-irritating
Sustainability & Packaging
What kind of packaging do you use?
Our packaging uses 50–100% post-consumer recycled plastic, FSC-certified paper, soy-based inks, and water-separable labels to support cleaner recycling streams
Are you affiliated with any environmental initiatives
Yes. Mermaid’s Secret is a proud member of 1% for the Planet, contributing to environmental causes through our sales.
Orders & Support
How do I apply a promo code to my order?
Enter your promo code in the “Discount” box at checkout. Only one promo code can be applied per order. Promo codes cannot be added after an order is placed and have no cash value.
How do I check my order status?
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking updates to appear.
Who can I contact if I need help with my order?
For any questions regarding your order, please contact us via our Contact Us Form or directly at hello@mermaidssecret.com. We will response within 1 business day.
How do I check my order status?
Once your order ships, you’ll receive a confirmation email with tracking details.
If you have an account, you can also view your order status by logging in.
I didn’t receive my order confirmation email — what should I do?
Please check your spam or promotions folder first.
If you still can’t find it, contact us at hello@mermaidssecret.com and we’ll help you right away.



