LOVED BY OCEAN WOMEN
The 3D Dual-Polymer Moisture Network
Smooth On → Release Hydration → Lock In Moisture
This lightweight water cream uses a dual polymer-locking system to hold hydrating ingredients within a dense 3D network. As the cream is massaged into the skin, the network gently unfolds to distribute hydration evenly before forming a smooth, lightweight moisture veil—without heaviness or stickiness.
3D HYDRATION NETWORK
A flexible polymer network helps stabilise the cream’s water phase, keeping hydrating ingredients evenly suspended throughout the formula.
DUAL POLYMER LOCK
A complementary polymer network helps stabilise the water and oil phases together, supporting a smooth, cushiony application and the formation of a lightweight moisture veil.
HOW IT WORKS ON SKIN
STEP 1. SMOOTH ON
The water cream spreads evenly across the skin, creating close, comfortable contact without heaviness.
STEP 2. RELEASE HYDRATION
As the cream is massaged in, the flexible polymer network gently unfolds to distribute hydrating ingredients evenly across the skin.
STEP 3. LOCK IN MOISTURE
A lightweight moisture veil remains on the skin, helping sustain hydration and leave it feeling smooth, soft and comfortably replenished.
Low-Molecular Marine Plant PDRN
Full-Spectrum Centella Complex
300-Compound Aloe Complex
A proprietary recovery system designed to help restore comfort, strengthen skin resilience, and sustain hydration after exposure to the elements.
Hydrolyzed Hyaluronic Acid
Trehalose
Allantoin
Shea Butter
Adenosine
A considered blend of humectants and conditioning ingredients that helps attract and retain moisture, soften the skin, and relieve tight-feeling dryness.
Glacier Water
Tea Tree
Supporting ingredients that complement the cream’s fresh, lightweight texture and comfortable, non-sticky finish.
Water, Glycerin, Butylene Glycol, Cetyl Ethylhexanoate, Caprylic/Capric Triglyceride, Cetearyl Alcohol, Polyglyceryl-3 Methylglucose Distearate, 1,2-Hexanediol, Butyrospermum Parkii (Shea) Butter, Glyceryl Stearate, Hydroxyacetophenone, Trehalose, Vinyl Dimethicone, Ammonium Acryloyldimethyltaurate/VP Copolymer, Arginine, Carbomer, Allantoin, Ethylhexylglycerin, Adenosine, Polysorbate 60, Disodium EDTA, Xanthan Gum, Hydrolyzed Hyaluronic Acid, Aloe Barbadensis Flower Extract, Aloe Barbadensis Leaf Extract, Aloe Barbadensis Leaf Juice, Centella Asiatica Extract, Melaleuca Alternifolia (Tea Tree) Leaf Extract, Sodium DNA, Asiatic Acid, Asiaticoside, Madecassic Acid, Madecassoside
FAQs
Shipping
Where do you ship?
We are proud to offer worldwide shipping. We currently ship to the following regions:
- Oceania: New Zealand & Australia
- North America: USA & Canada
- Asia, Europe, and the UK
For the full list of countries we ship to, please see our Shipping Policy.
How long will it take to receive my order?
Delivery times depend on your location. Once your order is processed (usually within 1 business day), you can expect the following timeframes.
Please note that deliveries to rural or remote areas will take an additional 2–4 business days.
- New Zealand: 1–2 business days
- Australia: 3–10 business days
- United States, Canada & Asia: 4–10 business days
- UK & Europe: 5–10 business days
What are your shipping fees?
We offer flat-rate shipping worldwide—including all rural and remote addresses at no extra cost.
- New Zealand: NZ$5.00
- Australia: AU$9.90
- United States, Asia & Canada: US$15.00
- UK & Europe: US$25.00
Do you offer free shipping?
Yes! We love sharing our products with the world. We offer Free Shipping on all orders over the following amounts:
- New Zealand: Over NZ$100.00
- Australia: Over AU$100.00
- USA, Asia, Canada: Over US$120.00
- UK & Europe: Over $150
Products & Use
Who are Mermaid’s Secret products designed for?
Our products are designed for anyone who spends time in the ocean or pool — whether you're a surfer, diver, swimmer, or simply love being in the water — and wants a daily recovery ritual for skin and hair after salt, sun, wind, and chlorine exposure.
Can I use the products every day?
Yes. All products are formulated for daily use as part of a balanced recovery routine.
Do I need to use all three products together?
No. Each product can be used on its own or alongside the skincare and haircare you already use. Together, they simply offer a more complete recovery ritual.
Ingredients & Formulation
Where are your products made?
Every formula is developed and made in Korea, in a facility certified under CGMP and ISO 22716 (international cosmetic GMP standards).
What is the MerCell™ Repair Complex?
MerCell™ Repair Complex is our proprietary recovery complex developed for skin and hair exposed to salt, sun, wind, and chlorine. It combines Low-Molecular Marine Plant PDRN, Full-Spectrum Centella Complex, and 300-Compound Aloe Complex to support recovery, strengthen resilience, and sustain hydration after time in the water.
Is Mermaid’s Secret suitable for sensitive skin?
Yes. Mermaid's Secret is designed with sensitive, ocean-exposed skin in mind. Our formulas are built around calming ingredients — including Centella (Cica) and Aloe Vera — to help soothe and restore skin after salt, sun, and wind exposure.
All products have been independently tested and clinically evaluated for skin irritation, and clinically tested as non-irritating — even for sensitive skin.
SUSTAINABILITY & ETHICS
Are your products vegan and cruelty-free?
Yes. Every Mermaid's Secret product is PETA-certified vegan and cruelty-free. We never test on animals, and none of our formulas contain animal-derived ingredients.
Are you affiliated with any environmental initiatives
Yes. Mermaid’s Secret is a proud member of 1% for the Planet, contributing to environmental causes through our sales.
What kind of packaging do you use?
Our packaging uses 50–100% post-consumer recycled plastic, FSC-certified paper, soy-based inks, and water-separable labels to support cleaner recycling streams
Orders & Support
How do I apply a promo code to my order?
Enter your promo code in the “Discount” box at checkout. Only one promo code can be applied per order. Promo codes cannot be added after an order is placed and have no cash value.
How do I check my order status?
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking updates to appear.
Who can I contact if I need help with my order?
For any questions regarding your order, please contact us via our Contact Us Form or directly at hello@mermaidssecret.com. We will response within 1 business day.
How do I check my order status?
Once your order ships, you’ll receive a confirmation email with tracking details.
If you have an account, you can also view your order status by logging in.
I didn’t receive my order confirmation email — what should I do?
Please check your spam or promotions folder first.
If you still can’t find it, contact us at hello@mermaidssecret.com and we’ll help you right away.