Shipping Policy

Last updated: 9th Jul, 2026.

We currently ship to New Zealand, Australia, North America, Asia, Europe, and the UK.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays).
During long holiday, promotions, or high-volume periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delivery Timeframes & Fees

Destination Delivery Time Shipping Fee Free Shipping Over New Zealand (Domestic) 1–2 Days (Rural 5–7) NZ$5.00 NZ$100.00 Australia 3–10 Days AU$9.90 AU$100.00 North America (US & Canada) 4–10 Days US$15.00 US$120.00 Asia-Pacific & Middle East (ROW A) China, Hong Kong, Indonesia, Japan, Malaysia, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Vietnam, Fiji 4–10 Days US$15.00 US$120.00 UK & Europe (ROW B) Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom 5–10 Days US$25.00 US$150.00

 

Tracking: Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow its journey.

Duties & Taxes: We ship worldwide via New Zealand Post. Duties and taxes are covered for orders to Australia and the United States, with no additional import costs upon delivery. For other destinations, any duties or taxes imposed by local customs are the responsibility of the recipient.

Lost or Delayed Parcels

While we rely on our courier partners for delivery, we are here to ensure your order reaches you safely. If your parcel is delayed or appears lost, please let us know immediately via our Contact Form. We will take full ownership of the investigation and work closely with the courier to resolve the issue for you as quickly as possible.