Shipping Policy

Last updated: 14th April, 2026.

We currently ship to New Zealand, Australia, North America, Asia, Europe, and the UK.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays).
During long holiday, promotions, or high-volume periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delivery Timeframes & Fees

Destination Delivery Time Shipping Fee Free Shipping Over New Zealand (Domestic) 2–3 Days (Rural 5–7) NZ$5.00 NZ$100.00 Australia 3–10 Days AU$9.90 AU$120.00 United States 4–10 Days US$20.00 US$120.00 Asia & Canada (ROW A) 4–10 Days US$20.00 US$120.00 UK & Europe (ROW B) 5–10 Days US$30.00 US$150.00

 

Tracking: Shipping fees are calculated automatically at checkout based on your delivery address.

Duties & Taxes: International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.

Lost or Delayed Parcels

While we rely on our courier partners for delivery, we are here to ensure your order reaches you safely. If your parcel is delayed or appears lost, please let us know immediately via our Contact Form. We will take full ownership of the investigation and work closely with the courier to resolve the issue for you as quickly as possible.